Automotive Plastics Injection Molding - Customer Engineer

Alten; Dearborn (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

ALTEN Technology USA is seeking a Resident Engineer with strong sales and business development capabilities to represent our company at a key automotive OEM customer. The role combines deep knowledge of plastic injection molding with building customer relationships and driving commercial growth.

You will coordinate with internal teams on quotations, pricing, and technical solutions while engaging OEM engineering, purchasing, and program management.

Qualifications

• 5+ years of experience in automotive sales engineering, technical sales, business development, account management, or customer-facing engineering roles.
• Experience working with automotive OEMs, Tier 1, or Tier 2 suppliers is strongly preferred.
• Good understanding of plastic injection molding processes, tooling, mold design, plastic materials, and automotive plastic components.
• Ability to understand technical drawings, product specifications, manufacturing requirements, and customer engineering expectations.
• Experience supporting RFQs, quotations, pricing, cost estimation, and new business development.
• Strong customer relationship management and commercial communication skills.
• Ability to work independently at the customer location while coordinating with internal cross-functional teams.

Responsibilities

• Develop and maintain strong relationships with OEM engineering, purchasing, program management, and other key customer stakeholders.
• Identify new business opportunities, upcoming programs, RFQs, and potential projects within the customer's organization.
• Support sales activities, new business acquisition, quotation preparation, pricing discussions, and commercial negotiations.
• Understand customer requirements and recommend suitable plastic injection molding solutions.
• Leverage knowledge of injection-molded automotive components, tooling, mold design, material selection, and manufacturing processes during customer discussions.
• Act as the primary customer interface, coordinating with internal sales, engineering, tooling, program, and manufacturing teams.
• Proactively identify opportunities for cost reduction, design optimization, value engineering, and additional business.
• Follow up on open quotations, customer requirements, engineering changes, and new program opportunities.
• Support product development, tooling reviews, mold trials, and new program launches when required.
• Coordinate the resolution of customer concerns related to product design, tooling, molding processes, quality, and delivery.
• Monitor customer satisfaction and ensure timely communication and resolution of issues.
• Represent the company professionally at the OEM site and strengthen its position as a preferred supplier.

Skills

Automotive sales

Account management

Business development

RFQ support

Customer relationships

Tools

Salesforce

ERP systems

Job description

ALTEN Technology USA is seeking a Resident Engineer with strong sales and business development capabilities to represent our company at a key automotive OEM customer. The role combines deep knowledge of plastic injection molding with building customer relationships and driving commercial growth.

You will coordinate with internal teams on quotations, pricing, and technical solutions while engaging OEM engineering, purchasing, and program management.