Automotive Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Houma (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, Vision insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts seeks a Parts Specialist to deliver high level service to retail and installer customers, greet shoppers, and assist in selecting merchandise while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply and you will participate in customer service programs, handle cash and payments, answer phones, quote prices, and upsell related items with the Low Price Guarantee. Occasional deliveries may be required.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering calls, looking up parts and quoting prices, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process cash/cheques, and credit card transactions.
• Process exchanges and returns for credit per policies.
• Address and resolve customer complaints.
• Perform daily image maker and planogram updates, stocking shelves, etc.
• Operate store test equipment after training.
• Perform in-store services for customers (wipers, batteries, test codes, etc.).
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O’Reilly Auto Parts seeks a Parts Specialist to deliver high level service to retail and installer customers, greet shoppers, and assist in selecting merchandise while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply and you will participate in customer service programs, handle cash and payments, answer phones, quote prices, and upsell related items with the Low Price Guarantee. Occasional deliveries may be required.