Automotive Parts Specialist — Customer Focus & Growth

O'Reilly Auto Parts; Manitowoc (WI); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

401k from Day One

Medical Insurance

Dental & Vision

Paid Time Off

Tuition Assistance

Career Growth

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, process payments, and support store management with daily tasks.

Bilingual candidates are encouraged to apply. The role includes handling returns, answering phone inquiries, and assisting with stock, planograms, and occasional vehicle service tasks as trained.

Qualifications

• Ability to greet customers and assist with product selection.
• Provide friendly, professional service and resolve issues effectively.
• Multitask between in-store and phone interactions without errors.

Responsibilities

• Greet retail customers, assist in merchandise selection, and upsell related items.
• Support installers and professional customers as needed.
• Answer store calls, lookup parts, quote prices, and promote guarantees.
• Maintain cash drawer, process payments, and handle exchanges/returns.
• Assist with stock, planograms, and daily store operations.
• Operate test equipment after training and assist with in-store services.

Skills

Customer service

Multitasking

Alphanumeric data entry

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, process payments, and support store management with daily tasks.

Bilingual candidates are encouraged to apply. The role includes handling returns, answering phone inquiries, and assisting with stock, planograms, and occasional vehicle service tasks as trained.