Automotive Parts Specialist - Customer Service Expert

O'Reilly Auto Parts; Lakesite (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Team Member Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise choices, and support store management with daily tasks to ensure smooth operations.

Fluency in multiple languages is encouraged, and applicants should be ready to handle cash, returns, and basic store services after appropriate training. This role emphasizes teamwork, accuracy, and a customer-first approach to every interaction.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers and assist them in selecting merchandise.
• Promote customer service programs and related selling.
• Assist managers with professional customers as needed.
• Process cash, checks, and credit card transactions accurately and securely.
• Address and resolve customer complaints in a friendly manner.
• Assist with stocking, planograms, and daily store operations.
• Perform in-store services and small repairs after training.
• Occasionally drive a delivery vehicle if needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise choices, and support store management with daily tasks to ensure smooth operations.

Fluency in multiple languages is encouraged, and applicants should be ready to handle cash, returns, and basic store services after appropriate training. This role emphasizes teamwork, accuracy, and a customer-first approach to every interaction.