Automotive Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Loretto (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental, &amp

Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management while maintaining accurate cash handling procedures.

The role includes answering calls, processing transactions, and performing daily store tasks. Fluency in multiple languages is encouraged, with opportunities for professional growth within a stable, well-known retailer.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist them in selecting merchandise.
• Support store management and installer service specialists as needed.
• Process cash/credit transactions and manage the cash drawer securely.
• Handle exchanges/returns and apply store policies.
• Answer store phone calls, lookup parts, quote prices, and upsell related items.
• Perform daily tasks like stocking, planogram updates, and basic store services.
• Occasionally operate delivery vehicle when required by business needs.

Skills

Customer service

Multitasking

Communication

Bilingual

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management while maintaining accurate cash handling procedures.

The role includes answering calls, processing transactions, and performing daily store tasks. Fluency in multiple languages is encouraged, with opportunities for professional growth within a stable, well-known retailer.