Automotive Parts Specialist: Customer Service Pro

O'Reilly Auto Parts; Downey (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Health insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in a fast-paced store environment. You will support store management, handle transactions, and participate in ongoing training and in-store tasks, including service-related duties and merchandising.

Fluency in multiple languages is encouraged, with a strong emphasis on delivering friendly, efficient service to diverse customers.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support managers and installers with professional customers as needed.
• Handle cash, checks, and credit card transactions accurately and securely.
• Process exchanges and returns per policy and resolve complaints.
• Perform in-store services and light maintenance of displays.

Skills

Outstanding customer service

Multitasking

Alphanumeric matching

Spanish language

Retail sales

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in a fast-paced store environment. You will support store management, handle transactions, and participate in ongoing training and in-store tasks, including service-related duties and merchandising.

Fluency in multiple languages is encouraged, with a strong emphasis on delivering friendly, efficient service to diverse customers.