Automotive Parts Specialist — Expert Customer Service

O'Reilly Auto Parts; Richfield (MN); Sur place; USD 16 000 - 28 000; Plein temps

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers. The role supports store management in daily tasks and duties, including sales, returns, and planogram updates.

The candidate should be capable of handling phone inquiries, quoting prices, and recommending related items. Bilingual candidates are encouraged to apply, with opportunities to grow within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsabilités

• Greet customers and assist with merchandise selection.
• Assist managers and installers in serving professional customers as needed.
• Handle cash, checks, and credit card transactions and secure the cash drawer.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.

Connaissances

Alphanumeric matching

Customer service

Multitasking

Formation

ASE certification

Outils

Weatherly index system

Automotive parts catalog

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers. The role supports store management in daily tasks and duties, including sales, returns, and planogram updates.

The candidate should be capable of handling phone inquiries, quoting prices, and recommending related items. Bilingual candidates are encouraged to apply, with opportunities to grow within the company.