Automotive Parts Specialist | Customer-Focused Growth

O'Reilly Auto Parts; Land O' Lakes (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role supports store management, promotes customer service programs, and drives sales through knowledgeable product assistance and efficient cash handling.

The ideal candidate represents the brand with a friendly, professional attitude, can multitask between phone and in-store interactions, and may assist with store operations and occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification is preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merch.
• Support store management and installer service specialists as needed.
• Process cash/credit/returns and handle payments per policy.
• Answer store phone calls, lookup parts and quote prices.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily stocking, planograms, and inventory tasks.
• Perform in-store services (e.g., install wipers, test batteries) as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. The role supports store management, promotes customer service programs, and drives sales through knowledgeable product assistance and efficient cash handling.

The ideal candidate represents the brand with a friendly, professional attitude, can multitask between phone and in-store interactions, and may assist with store operations and occasional deliveries as needed.