Automotive Parts Specialist — Customer-First & Growth

O'Reilly Auto Parts; Naples (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions—Start

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and executes assigned tasks, including cash handling, exchanges, returns, and in-store services.

Responsibilities include greeting customers, assisting with product selection, and helping professional customers. Training on imaging, planograms, stock adjustments, and daily operations is provided.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist their merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Process cash, checks and credit card transactions accurately; maintain cash drawer securely.
• Handle exchanges and returns per policy; resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, stocking shelves, and stock counts.
• Operate brake lathe and store test equipment after training; perform in-store services as allowed.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and executes assigned tasks, including cash handling, exchanges, returns, and in-store services.

Responsibilities include greeting customers, assisting with product selection, and helping professional customers. Training on imaging, planograms, stock adjustments, and daily operations is provided.