Automotive Parts Specialist: Customer Service & Growth

O'Reilly Auto Parts; Carthage (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, dental, and vision insurance

Flexible spending account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level customer service to retail and installer customers while supporting store management with daily tasks.

You will greet customers, assist with merchandise selections, and help professional customers as needed. Responsibilities include handling transactions, exchanges, returns, and resolving complaints, plus daily stocking and image updates as trained.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and help them choose merchandise.
• Assist managers and installers with professional customers as needed and directed.
• Handle cash, checks, and credit card transactions accurately and securely; manage the cash drawer.
• Process exchanges and returns for credit per company policies.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks (stocking, planogram updates, freight receival, etc.).

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level customer service to retail and installer customers while supporting store management with daily tasks.

You will greet customers, assist with merchandise selections, and help professional customers as needed. Responsibilities include handling transactions, exchanges, returns, and resolving complaints, plus daily stocking and image updates as trained.