Automotive Parts Specialist - Customer-Centric Growth

O'Reilly Auto Parts; Stoneham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

FSA

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. You will greet customers, assist with parts selection, and support store management in daily tasks.

Responsibilities include cash handling, returns, and processing credits, as well as executing in-store services and occasional deliveries when needed. The role emphasizes excellent customer care, multitasking between phone and in-person inquiries, and completing training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store.
• Familiar with automotive parts, cataloging, and sales or service.
• Spanish language skills are highly desired.

Responsibilities

• Promote and follow customer service programs (Hi-5, Low Price Guarantee, etc.).
• Greet customers and assist in selecting merchandise.
• Assist managers and installers with professional customers as needed.
• Provide excellent service to customers calling the store and quote prices.
• Handle cash, checks, credit cards, and returns per policy.
• Resolve customer complaints professionally.
• Support daily image maker, planogram updates, stocking, and upkeep.
• Perform in-store services and light maintenance as trained.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. You will greet customers, assist with parts selection, and support store management in daily tasks.

Responsibilities include cash handling, returns, and processing credits, as well as executing in-store services and occasional deliveries when needed. The role emphasizes excellent customer care, multitasking between phone and in-person inquiries, and completing training.