Auto Parts Specialist: Customer Service & Growth

O'Reilly Auto Parts; Carson City (NV); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Stock Purchase Plan

Paid Time Off

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and involves greeting customers, helping them choose merchandise, and assisting professional customers as needed.

You will handle cash and card transactions, process exchanges, resolve complaints, and support daily operations including stocking and planogram updates. Opportunity for growth within a stable, growing retail environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists for professional customers.
• Handle cash, checks, and credit card transactions with accuracy and security.
• Process exchanges and returns per company policy.
• Resolve customer complaints in a friendly manner and document feedback.
• Assist with daily store operations, stocking, planograms, and image maker work.
• Perform in-store services and basic vehicle-related tasks as trained.
• Occasional delivery driving if needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and involves greeting customers, helping them choose merchandise, and assisting professional customers as needed.

You will handle cash and card transactions, process exchanges, resolve complaints, and support daily operations including stocking and planogram updates. Opportunity for growth within a stable, growing retail environment.