Automotive Parts Specialist — Customer-First Service

O'Reilly Automotive Stores, Inc.; Lafayette (IN); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

401k with employer contributions

Medical, dental, vision insurance from

Tuition assistance

Career growth opportunities

Descripción de la vacante

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and emphasizes bilingual communication.

The position includes greeting customers, assisting with product selection, and handling cash transactions with care. Responsibilities extend to answering phone inquiries, pricing parts, processing returns, and maintaining stock and planograms.

Formación

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilidades

• Greet retail/walk-in customers in a friendly, courteous manner and assist in merchandise selection.
• Support managers and installer service specialists for professionals as needed.
• Answer store phone calls per company policy, look up parts, quote prices, and suggest related items.
• Process exchanges and returns for credit per policies.
• Maintain and secure the cash drawer; handle cash, checks, and credit card transactions.
• Assist with daily operations: stock, planograms, freight, and inventory tasks.
• Perform in-store services (e.g., install wipers, test batteries) where allowed by law.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Conocimientos

Customer service

Multitasking

Bilingual ability

Herramientas

Cash register

Descripción del empleo

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and emphasizes bilingual communication.

The position includes greeting customers, assisting with product selection, and handling cash transactions with care. Responsibilities extend to answering phone inquiries, pricing parts, processing returns, and maintaining stock and planograms.