Parts Specialist: Customer-First Auto Parts Expert

O'Reilly Auto Parts; Reedsburg (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer contributions

Stock purchase plan

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management in assigned tasks, and bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, and help with professional customer needs. The position involves cash handling, returns processing, and providing accurate price quotes.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in selecting merchandise.
• Support managers and installer service specialists for professional customers.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges and returns per policy and resolve customer complaints.
• Assist with image maker, planogram updates, stocking, and daily store tasks.
• Perform in-store services as allowed by state/local laws and training.

Skills

Customer service

Multitasking

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management in assigned tasks, and bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, and help with professional customer needs. The position involves cash handling, returns processing, and providing accurate price quotes.