Automotive Parts Specialist — Customer Experience Pro

Genuine Parts Company; Wenatchee (WA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Job summary

Genuine Parts Company through the NAPA brand is seeking a Store Pro to serve as the primary customer contact in a fast-paced retail setting. You will provide automotive parts solutions, support both retail and wholesale customers, and help drive store performance through product knowledge and customer engagement.

Responsibilities include operating POS and catalog systems, building customer relationships, and coordinating deliveries to ensure efficient fulfillment.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Willingness to learn

POS systems

Inventory/catalog tools

Delivery management systems

Computer/Phone use

Education

High School Diploma or GED

ASE Certification (preferred)

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Computer/Phone use

Job description

Genuine Parts Company through the NAPA brand is seeking a Store Pro to serve as the primary customer contact in a fast-paced retail setting. You will provide automotive parts solutions, support both retail and wholesale customers, and help drive store performance through product knowledge and customer engagement.

Responsibilities include operating POS and catalog systems, building customer relationships, and coordinating deliveries to ensure efficient fulfillment.