Automotive Parts Specialist & Customer Experience Pro

O'Reilly Auto Parts; Palestine (TX); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Wages

Stock Purchase Plan

401k with Employer Contributions From‑

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist in Palestine, TX to deliver high-level service to retail and installer customers. You will greet customers, help them select merchandise, and support store management in daily tasks.

You will assist professional customers, handle cash/cashless transactions, process returns, and resolve issues while maintaining stock, shelves, and displays. Automotive familiarity is a plus.

Competenze

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and cataloging (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish highly desired)

Mansioni

• Greet retail/walk-in customers and assist their selection of merchandise.
• Support store management and professional customers as needed.
• Handle cash, checks, and credit transactions per policy.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock updates, planogram changes, and daily store tasks.
• Perform in-store services and occasional deliveries as needed.

Conoscenze

Customer service

Multitasking

Attention to detail

Communication

Strumenti

Weatherly index system

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist in Palestine, TX to deliver high-level service to retail and installer customers. You will greet customers, help them select merchandise, and support store management in daily tasks.

You will assist professional customers, handle cash/cashless transactions, process returns, and resolve issues while maintaining stock, shelves, and displays. Automotive familiarity is a plus.