Automotive Parts Specialist & Customer Experience Pro

Genuine Parts Company; Clinton (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Genuine Parts Company, via the NAPA brand, seeks a Store Pro to be the principal customer contact in the retail store. You will provide automotive parts solutions for retail and wholesale customers and enhance store performance through product knowledge, responsiveness, and engaging service.

This role offers an entry point or growth path within the organization, with duties spanning order fulfillment, inventory control, and delivering a consistently positive customer experience.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer focus

Problem solving

Teamwork

Learning agility

Education

High School Diploma or GED

Driver's License

ASE Certification (not required)

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, via the NAPA brand, seeks a Store Pro to be the principal customer contact in the retail store. You will provide automotive parts solutions for retail and wholesale customers and enhance store performance through product knowledge, responsiveness, and engaging service.

This role offers an entry point or growth path within the organization, with duties spanning order fulfillment, inventory control, and delivering a consistently positive customer experience.