Automotive Parts Specialist — Customer Experience Pro

O'Reilly Auto Parts; Cranston (RI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Health insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Cranston to deliver high‑quality service to retail and installer customers. The role supports store management and encourages bilingual candidates to apply, with training provided to stay current with policies and product knowledge.

The position emphasizes greeting customers, helping them select parts, processing transactions, stocking shelves, and maintaining a clean, organized store with safety in mind.

Qualifications

• Required: Ability to quickly match alphanumeric sequences.
• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Promote customer service programs and related selling.
• Support managers and installers with professional customers as needed.
• Process cash, checks, and credit card transactions per policy.
• Handle exchanges/returns in accordance with policy.
• Maintain stock, planograms, and daily store operations.
• Assist with in-store services (where allowed) such as wipers and batteries.
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitask

Bilingual (Spanish welcomed)

Tools

Cash register

Credit card processing

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Cranston to deliver high‑quality service to retail and installer customers. The role supports store management and encourages bilingual candidates to apply, with training provided to stay current with policies and product knowledge.

The position emphasizes greeting customers, helping them select parts, processing transactions, stocking shelves, and maintaining a clean, organized store with safety in mind.