Automotive Parts & Customer Experience Specialist

NAPA; Ruckersville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA in Ruckersville, VA is seeking a Store Associate to deliver exceptional customer service and automotive parts solutions. You will help retail and wholesale customers, leverage product knowledge, and support store operations with fast, accurate service.

Responsibilities include operating POS and catalog tools, assisting with inventory, coordinating deliveries and pickups, and maintaining a clean, welcoming store environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Customer-focused mindset with strong listening and problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory and catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and dispatch orders, pull and prepare orders for customers and drivers.
• Assist with inventory control activities and store housekeeping.

Skills

Customer service

Communication

Problem solving

Learning agility

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA in Ruckersville, VA is seeking a Store Associate to deliver exceptional customer service and automotive parts solutions. You will help retail and wholesale customers, leverage product knowledge, and support store operations with fast, accurate service.

Responsibilities include operating POS and catalog tools, assisting with inventory, coordinating deliveries and pickups, and maintaining a clean, welcoming store environment.