Automotive Parts Specialist – Customer Experience

NAPA Auto Parts; Tempe (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

NAPA Auto Parts in Tempe, AZ is hiring for a Store Pro who serves as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement.

You will operate POS and catalog tools, maintain inventory accuracy, and build relationships to drive loyalty.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with good listening and problem-solving abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communications devices.
• Maintain high energy and customer focus in a fast-paced environment.
• Support store operations, transactions, and general workflow.
• Build relationships to drive loyalty and repeat business.
• Coordinate deliveries and prepare orders for customers and drivers.

Skills

Communication skills

Customer focus

Problem solving

Willingness to learn

Teamwork

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Tempe, AZ is hiring for a Store Pro who serves as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement.

You will operate POS and catalog tools, maintain inventory accuracy, and build relationships to drive loyalty.