Automotive Parts Specialist — Customer-Centric Retail Expert

O'Reilly Auto Parts; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned tasks. The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and maintaining stock and planograms.

The position emphasizes answering calls, quoting prices, recommending items, and promoting company service programs.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers promptly in a friendly, courteous manner and assist with merchandise selection.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Assist professional customers as needed and directed by management.
• Handle cash drawer accurately, process cash, checks, credit card transactions, and returns per policy.
• Answer store phone calls, lookup parts and quote prices, recommend related items.
• Complete daily operations such as stocking shelves, planogram updates, and freight reception.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned tasks. The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and maintaining stock and planograms.

The position emphasizes answering calls, quoting prices, recommending items, and promoting company service programs.