Automotive Parts Specialist – Customer Expert & Growth

O'Reilly Auto Parts; Centralia (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

401k plan with employer contributions

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management in daily tasks. The role includes greeting customers, assisting with merchandise selection, handling transactions, processing returns, and resolving issues with courtesy.

The position also covers stocking, planogram updates, and in-store services, with occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• ASE certification is desirable.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist with merchandise selection.
• Help professional customers as needed and directed.
• Handle cash, checks, credit transactions, and maintain cash drawer securely.
• Process exchanges and returns per policy.
• Address customer complaints in a friendly manner.
• Assist with stocking, planogram updates, and daily store tasks.
• Perform in-store services and occasional deliveries when required.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management in daily tasks. The role includes greeting customers, assisting with merchandise selection, handling transactions, processing returns, and resolving issues with courtesy.

The position also covers stocking, planogram updates, and in-store services, with occasional deliveries as needed.