Automotive Parts Specialist – Bilingual Customer Care

O'Reilly Auto Parts; Oakley (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Starting Day One Medical, Dental, & V…

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management with daily tasks and may involve assisting professional customers and driving deliveries as needed. Bilingual candidates are encouraged.

This position emphasizes greeting customers, looking up parts and prices, handling cash and card payments, and maintaining stock and planograms. Training will cover company programs and policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Must provide outstanding, friendly and professional customer service.
• Must multitask between customers on the phone and in-store.
• Bilingual candidates encouraged; Spanish is highly desired.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers or installers with professional customers as needed.
• Look up parts and quote prices; recommend premiums and related items.
• Process exchanges and returns for credit per policy; handle cash and card transactions.
• Maintain and secure cash drawer; provide accurate change and receipts.
• Stock shelves, fronting and facing, planogram updates; basic store tasks.
• Operate store test equipment after training and requirements are met.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Bilingual

Spanish desired

Tools

Cash register

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management with daily tasks and may involve assisting professional customers and driving deliveries as needed. Bilingual candidates are encouraged.

This position emphasizes greeting customers, looking up parts and prices, handling cash and card payments, and maintaining stock and planograms. Training will cover company programs and policies.