Automotive Parts Specialist: Exceptional Customer Service

O'Reilly Auto Parts; Mesa (AZ); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and training relevant to the position will be provided.

The role involves greeting customers, assisting with merchandise selection, processing transactions, exchanges, returns, and addressing complaints, while supporting inventory, planogram updates, and on-site services as needed.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Able to multitask, handling customers on the phone and in-store.
• Ability to quickly match alphanumeric sequences.

Responsabilités

• Greet retail and installer customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Handle cash drawer, transactions, exchanges and returns per policy.
• Answer store phone calls, lookup parts, quote prices, and promote related items.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock, planogram updates, and daily operational tasks.

Connaissances

Outstanding customer service

Multitasking

Alphanumeric matching

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and training relevant to the position will be provided.

The role involves greeting customers, assisting with merchandise selection, processing transactions, exchanges, returns, and addressing complaints, while supporting inventory, planogram updates, and on-site services as needed.