Automotive Parts Specialist - Bilingual

O'Reilly Auto Parts; Alpena (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and support store management. The role involves greeting customers, assisting with parts selection, handling sales transactions, and performing stock and planogram updates.

Bilingual candidates are encouraged to apply and will help with in-store services and occasional deliveries. The position emphasizes customer care, accuracy in pricing and returns, and teamwork with management

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must multitask between in-store and phone interactions.
• Familiar with automotive parts, cataloging, and sales is a plus.
• ASE certification is desirable.
• Spanish language proficiency is highly desired.

Responsibilities

• Greet customers and assist in merchandise selection.
• Promote customer service programs and related selling.
• Assist professional customers and service specialists as needed.
• Handle cash, checks, and credit transactions securely.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints professionally.
• Support stock updates, planogram updates, and inventory tasks.
• Operate test equipment after training and company requirements.
• Provide in-store services (e.g., wipers, batteries) where allowed.
• Occasionally drive a delivery vehicle if needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish desirable

Cash handling

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and support store management. The role involves greeting customers, assisting with parts selection, handling sales transactions, and performing stock and planogram updates.

Bilingual candidates are encouraged to apply and will help with in-store services and occasional deliveries. The position emphasizes customer care, accuracy in pricing and returns, and teamwork with management