Automotive Parts Specialist - Bilingual Customer Service

O'Reilly Auto Parts; Aliso Viejo (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k plan with employer contributions

Medical/Dental/Vision insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management with daily tasks.

This role emphasizes customer care, accurate transactions, and problem resolution, with bilingual candidates encouraged to apply. The position involves stock management, product knowledge, and light driving as needed, with premium pay opportunities based on schedule, location,

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone, look up parts and quote prices, and upsell related items.
• Handle cash, checks, and card transactions accurately and securely.
• Process exchanges and returns per company policies.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store tasks: stocking, planogram updates, and inventory-related duties.
• Operate test equipment after training and meet company requirements.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Automotive knowledge

ASE certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist in selecting merchandise, and support store management with daily tasks.

This role emphasizes customer care, accurate transactions, and problem resolution, with bilingual candidates encouraged to apply. The position involves stock management, product knowledge, and light driving as needed, with premium pay opportunities based on schedule, location,