Automotive Parts Expert | Customer‑Focused Retail

USA GPC Genuine Parts Company; Stockbridge (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Genuine Parts Company (GPC) stores team invites applications for a Store Pro role in the NAPA retail network. You will be the main contact for customers, delivering automotive parts solutions and supporting both retail and wholesale customers with strong product knowledge and responsive service.

This entry point role emphasizes customer engagement, accuracy in parts identification, and teamwork to drive store performance in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Valid driver’s license preferred.
• Strong communication and customer service mindset.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Assist with inventory control activities and general store operations.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics.

Skills

Customer service

Communication

Problem solving

Teamwork

Leadership

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloguing systems

Delivery management systems

Job description

The Genuine Parts Company (GPC) stores team invites applications for a Store Pro role in the NAPA retail network. You will be the main contact for customers, delivering automotive parts solutions and supporting both retail and wholesale customers with strong product knowledge and responsive service.

This entry point role emphasizes customer engagement, accuracy in parts identification, and teamwork to drive store performance in a fast-paced environment.