Automotive Parts Expert & Customer Experience Pro

Genuine Parts Company; Culpeper (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role involves providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement.

The position offers an entry point or growth path within the organization, with opportunities to

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain a high-energy, customer-focused approach in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics and fulfillment operations.

Skills

Strong communication

Customer-focused

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

Inventory/cataloging systems

ASE Certification

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role involves providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement.

The position offers an entry point or growth path within the organization, with opportunities to