Automotive Parts Specialist & Customer Advisor

Genuine Parts Company; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company’s NAPA Store seeks a Store Pro to be the in-store contact for customers, representing the NAPA brand and delivering a high-quality shopping experience. You will provide automotive parts solutions and support both retail and wholesale customers, using product knowledge to assist and engaging with the team to drive service excellence.

This role offers a strong entry point or growth path within the organization, with emphasis on teamwork, efficiency, and customer satisfaction

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance.

Skills

Communication skills

Customer focus

Willingness to learn

Driver’s license

Education

High School Diploma or GED

Job description

Genuine Parts Company’s NAPA Store seeks a Store Pro to be the in-store contact for customers, representing the NAPA brand and delivering a high-quality shopping experience. You will provide automotive parts solutions and support both retail and wholesale customers, using product knowledge to assist and engaging with the team to drive service excellence.

This role offers a strong entry point or growth path within the organization, with emphasis on teamwork, efficiency, and customer satisfaction