Automotive Parts & Service Specialist

O'Reilly Auto Parts; Clovis (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Tuition/education assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers, assist store management, and support daily operations. Bilingual candidates are encouraged to apply, with responsibilities including greeting customers, looking up parts, processing payments, handling returns, and addressing complaints.

The role may involve stocking, planogram updates, order fulfillment, and occasional delivery support as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Look up parts and quote prices; promote related items and low-price guarantees.
• Handle cash, checks, and credit transactions; maintain cash drawer.
• Process exchanges/returns per company policy.
• Assist with store image, planogram updates, stocking shelves, and inventory tasks.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operations and stock adjustments.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual Spanish

Education

ASE certification

Tools

Weatherly index system

Automotive cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers, assist store management, and support daily operations. Bilingual candidates are encouraged to apply, with responsibilities including greeting customers, looking up parts, processing payments, handling returns, and addressing complaints.

The role may involve stocking, planogram updates, order fulfillment, and occasional delivery support as needed.