Automotive Parts Counter Rep

Twin-Falls-Subaru-; Twin Falls (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

PTO

Vehicle program

Employee discounts

Training

Job summary

Twin Falls Subaru is hiring two full-time parts counter associates to help keep our service shop moving. You’ll assist walk-in and phone customers, look up parts, and pull items for technicians in a fast-paced environment.

If you’re organized, good with people, and comfortable on a computer, we’ll train you and help you grow into advanced parts roles in our store.

Based in Twin Falls, Idaho, this in-person role emphasizes accuracy, teamwork, and strong customer service with fair pay and benefits.

Qualifications

• Experience at a parts counter is welcomed; we will train the rest.
• Must be organized, quick on a computer, and good with people.
• Willing to learn Subaru catalogs and parts systems.

Responsibilities

• Assist walk-in and phone customers in finding the right parts.
• Look up parts in the Subaru catalog and system, ensuring correct numbers.
• Pull and stage parts for technicians to keep jobs moving.
• Place special orders, track them, and communicate with customers.
• Receive stock, verify against orders, and file where it belongs.
• Keep shelves and back counter organized to save time.
• Handle returns, cores, and credits with care to avoid loss.
• Support inventory counts and suggest stocking improvements.
• Work closely with service advisors and technicians throughout the day.

Skills

Organized

Computer skills

People skills

Tools

DMS

Job description

The Whole Store Runs Through Parts. We're Hiring Two People to Help Us Run It.

Twin Falls Subaru is adding two people to our parts team, and we'll be straight with you about the job: it moves. A tech needs a part right now because the car is on the lift. A customer is on the phone doing their best to describe a clip they don't know the name of. A special order just came in and two people are waiting on it. If that sounds like chaos, this probably isn't your seat. If it sounds like a shift that goes by fast, keep reading.

Here's the thing about the parts counter: it's the hinge point of the whole dealership. Nothing in the shop moves without you, and a good chunk of what customers think about us gets decided right at your counter. It matters, and the people who get good at it tend to build long careers in this business.

We're open on experience. If you've run a parts counter before, great, we'll pay you for it. If you haven't but you're organized, quick on a computer, and genuinely good with people, we'll teach you the rest.

What You'd Actually Be Doing

A typical day is some mix of this:

• Helping walk-in and phone customers find the right part, including the folks who can only describe it with their hands
• Looking up parts in the Subaru catalog and our system, and getting the number right the first time
• Pulling and staging parts for our technicians so jobs keep moving and cars don't sit on the lift waiting
• Placing special orders, tracking them, and following our special order parts process, so we can call the customer before they have to call us
• Receiving stock, checking it in against the order, and putting it where it actually belongs
• Keeping the shelves, bins, and back counter organized, because a messy parts room costs everybody time & money
• Handling returns, cores, and credits cleanly so nothing gets lost
• Helping with inventory counts and speaking up about what we should be stocking more of (including tracking lost sales)
• Working shoulder to shoulder with our service advisors and techs all day long

Why the Parts Counter Is a Good Seat

• You're the person everybody needs. Techs, advisors, and customers all come to you. That gets old for some people and it's the best part of the job for others. We're looking for the second kind.
• No two days are the same. Counter work, phone work, ordering, receiving, and organizing. If you hate sitting still, this beats a desk.
• You're inside and out of the weather. Not a small thing in a Magic Valley winter, or summer.
• We'll actually train you.Paid Subaru parts and product training, so you learn these cars properly instead of guessing.
• There's somewhere to go.Senior parts, wholesale, parts manager. We'd rather promote someone who already knows our store.
• You won't be the only new face.We're filling two seats at once, so you'll learn alongside someone else instead of being the lone new person.

The Pay

Competitive, and based on what you bring. Here's how we think about it:

• If you've worked a parts counter before, at a dealership, a national parts house, or an independent shop, you'll be paid for that experience starting day one.
• If you're newer to parts but sharp and organized, we'll start you fair and grow your pay as you learn the catalog and get faster on the counter.
• The more you can handle on your own, the more you're worth to this store, and we pay accordingly.

The Schedule

Full time, and worth reading closely, because it's better than what most parts counters in this business offer:

• You'll start on our 8:00 to 5:00 shift.That's where new hires begin, so you're learning the counter with the most people around to help.
• We also run a 9:00 to 6:00 shift.Once you know the catalog and can handle the counter on your own, you'll start rotating through those too. It's an hour's difference, and it's a sign we trust you to run the place without a net.
• Saturdays rotate three ways. One month you'll work Tuesday through Saturday, with Mondays off. The next two months you're straight Monday through Friday. That works out to about four months a year with a Saturday.

If you've worked parts or service at a dealership before, you already know how Saturdays usually are.

Benefits

On top of pay, our full-time team gets:

• 401(k) retirement plan with employer match
• Health and dental insurance
• Accrued paid time off (PTO)
• A lucrative employee vehicle buying and trade-in program
• Great discounts when you purchase or lease a new vehicle through our local stores
• Paid Subaru product and parts training
• A clear path to grow
• And more

Who We're Looking For

We're open on background. Some of our best people came from outside the car business. Folks who tend to do well here:

• Dealership or independent shop parts people ready for a better store
• Retail auto parts counter pros who want dealership pay and benefits
• Warehouse, shipping and receiving, or inventory people who are organized and fast
• Technicians who want to get off the tools but stay in the business
• Anyone mechanically inclined who's good with people and wants to learn the parts side

Beyond that, you'll need to:

• Have real attention to detail. One wrong digit means the wrong part, and a wrong part means a car sits and a customer waits.
• Stay level when three people need you at the same time, because some days they will
• Be available for the Saturday rotation, and for the 9:00 to 6:00 shift once you're up to speed
• Be comfortable on a computer and willing to learn our catalogs and DMS (we'll train you on both)
• Communicate clearly with techs, advisors, and customers, who all speak slightly different languages
• Be able to lift and move parts throughout the day, up to about 50 pounds
• Show up reliably and take pride in getting it right
• Carry a valid driver's license with a clean driving record

About Twin Falls Subaru

We're a community-driven automotive retailer in Twin Falls, Idaho, built on long-term relationships with our customers and our team. We're not the biggest store in the state, we want to do it right, at the counter and everywhere else. If that sounds like your kind of place, we'd love to talk.

Equal Employment Opportunity Statement

Twin Falls Subaru is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected classification under applicable laws.