Subaru Parts Counter Person

Thelivermoreautomall; Livermore (CA); On-site; USD 23,281 - 34,440; Full time

Benefits offered by this job

Full health and medical benefits

401k

Paid company holidays

Paid vacation

Job summary

A local automotive dealership in Livermore is seeking a talented Counter Person for its Parts Department. The role involves assisting customers, maintaining a loyal clientele, and ensuring customer satisfaction. Candidates should have a High School diploma, a valid driver's license, and strong communication skills. The position offers competitive hourly pay ranging from $16.90 to $25.00 and full health benefits, including dental and 401k plans. A great opportunity to grow in the automotive industry!

Qualifications

• Valid in-state driver's license required.
• Experience in auto repair facility or dealership preferred.
• Demonstrated commitment to customer service.

Responsibilities

• Assist customers in selecting required parts.
• Answer phone calls and provide price quotes.
• Pull and fill orders from stock.
• Notify customers when special order parts arrive.

Skills

Strong communication skills

Customer service experience

Attention to detail

Team player

Education

High School diploma or equivalent

Tools

Dealertrack experience

Job description

Description

We are expanding our company and set to open our new location in late March. This position will have a start date towards the end of March.

We offer competitive pay and are looking for individuals who are eager to work and grow this business with us.

We are seeking a talented, ambitious, and experienced individual to join our Parts Department. The candidate will be building a loyal clientele, maintaining good employee relationships, and obtaining sales and profit objectives. Above all else, the Parts counter person is responsible for ensuring customer satisfaction and delivery of product knowledge.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Answers phone calls, providing price quotes and other information.
• Provide high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Informs Parts Manager of out-of-stock parts and shop materials that need immediate attention.
• Notifies service advisors and customers when special order parts have arrived.
• Follows up on back order parts.
• Cooperate with all other dealership managers to work toward the overall dealership vision.
• Help promote positive employee morale.
• Report to management any circumstances that compromise the integrity of the dealership.
• Ensure that customer inconveniences, complaints and misunderstandings are proactively addressed quickly and fairly.
• Understand, keep abreast of and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Understand the manufacturer's warranty policy and procedure.

Requirements

• Counter experience in an auto repair facility or dealership experience a plus.
• Must have valid in-state driver's license, have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle.
• Must be insurable.
• Must be a team player with impeccable honesty and integrity.
• Maintain a high level of professional personal appearance and conduct.
• High School diploma or equivalent.
• Strong communication and interpersonal skills required.
• Commitment to customer service and demonstrated past customer service experience.
• Strong attention to detail.
• Process driven.
• Previous success in sales and resolving customer service issues.
• Ability to read and comprehend written instructions and information.
• Prior Dealertrack experience a plus.

Compensation based on experience. We offer full health and medical benefits, including life, dental, 401k, paid company holidays and paid vacation.

The Counter Person Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $25.00 hourly.