Automotive Parts Associate, Ford

Balise Auto; Wilbraham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Balise Auto is seeking a Parts Counter Associate to support mechanics and customers with parts purchases and related services. You will price, bill, and track parts through the service department, ensuring accurate records and timely processing.

Responsibilities include using electronic catalogs, locating parts, processing warranty claims, and coordinating with service teams. The role requires attention to detail, teamwork, and a customer-first approach within a dealership setting.

Qualifications

• Experience in parts counter, inventory, or related automotive role is required.
• Strong customer service and communication skills.
• Ability to follow policies for warranty parts claims and returns.

Responsibilities

• Assist mechanics and customers with parts purchases using catalogs or manuals.
• Process payments and ensure correct billing through service department.
• Look up part numbers, check stock, place orders for out-of-stock items.
• Prepare and ship parts orders and manage back-ordered parts.
• Keep parts counter and stockroom clean and organized.

Skills

Customer service

Attention to detail

Forklift operation

Tools

Electronic catalogs

Parts manuals

Job description

Parts Counter AssociateThe Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies.Job Description:Handling parts payment collection and making sure all parts are billed correctly through service department, mechanical and collision repairComplete appropriate record keeping; including tagging all parts with customer name and job number for easy referenceHelp retail counter and wholesale customers identify and purchase the correct parts or accessories using electronic catalogs or parts manualsProcess warranty parts claims and returns according to manufacturer and dealership policiesUse computerized catalogs and inventory systems to look up part numbers, check stock levels, and place orders for out-of-stock itemsReceive, unpack, and store incoming shipments, verify quantities and updating records in a timely mannerAnswer phone calls providing parts price quotes and other inquiriesIssue correct parts and supplies to service technicians to support repairsPrepare and ship parts orders to customers or other locations, following proper packaging to prevent damageFollow up on back-ordered parts and ensure timely delivery to maintain workflowNotify service personnel and retail customers when special-ordered parts orders arriveKeep the parts counter and stockroom clean, organized, and well-stocked replenishing inventory dailyOther duties assigned by the Parts ManagerEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 poundsBenefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffPrevious parts counter, inventory or related automotive experience is requiredExcellent customer service skillsAttention to detail is crucial to ensure parts are researched and stored correctly, and all records are accurateOperating a forklift in warehouse or dealership settings for receiving, stocking, and moving inventory is preferred, but not required