Automotive Parts Associate, Ford

Balise Motor Sales; Wilbraham (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Motor Sales in Wilbraham, MA is seeking a Parts Counter Associate to support mechanics and customers with parts purchases. You will handle billing, inventory, and customer inquiries to ensure smooth shop operations.

The role requires automotive parts experience and strong customer service, with a focus on accuracy and efficient stock management. Join a busy parts department and help maintain supply readiness.

Qualifications

• Previous parts counter, inventory or related automotive experience is required.
• Excellent customer service skills.
• Attention to detail to ensure accurate records and proper part storage.

Responsibilities

• Handle parts payment collection and ensure correct billing through service and repair departments.
• Identify and assist customers in selecting correct parts using catalogs.
• Process warranty parts claims and returns per dealership policies.
• Use catalogs and inventory systems to look up part numbers and stock levels.
• Receive, unpack, and store shipments; update records promptly.
• Prepare and ship parts orders, and notify when back-ordered items arrive.
• Keep the parts counter and stockroom clean and well-stocked.

Skills

Customer service

Attention to detail

Job description

Job Details: Job Location: Ford Wilbraham - Wilbraham, MA 01095, Salary Range: $17.50 - $22.00 Hourly, Parts Counter Associate

The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies.

Job Description

• Handling parts payment collection and making sure all parts are billed correctly through service department, mechanical and collision repair


• Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference


• Help retail counter and wholesale customers identify and purchase the correct parts or accessories using electronic catalogs or parts manuals


• Process warranty parts claims and returns according to manufacturer and dealership policies


• Use computerized catalogs and inventory systems to look up part numbers, check stock levels, and place orders for out-of-stock items


• Receive, unpack, and store incoming shipments, verify quantities and updating records in a timely manner


• Answer phone calls providing parts price quotes and other inquiries


• Issue correct parts and supplies to service technicians to support repairs


• Prepare and ship parts orders to customers or other locations, following proper packaging to prevent damage


• Follow up on back-ordered parts and ensure timely delivery to maintain workflow


• Notify service personnel and retail customers when special-ordered parts orders arrive


• Keep the parts counter and stockroom clean, organized, and well-stocked replenishing inventory daily


• Other duties assigned by the Parts Manager

Environmental & Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.


• While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 pounds

Benefits Include

• Health, dental, life and disability insurance


• 401(k) with company match


• Flexible spending accounts


• Paid Time-Off

Qualifications

• Previous parts counter, inventory or related automotive experience is required


• Excellent customer service skills


• Attention to detail is crucial to ensure parts are researched and stored correctly, and all records are accurate


• Operating a forklift in warehouse or dealership settings for receiving, stocking, and moving inventory is preferred, but not required