Parts Counter

VALLEY FREIGHTLINER OF TOLEDO INC; Alexis (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid time off

Parental leave

Referral program

Employee discount

EAP

Job summary

VALLEY FREIGHTLINER OF TOLEDO INC is seeking a Parts Counter associate to assist customers with parts inquiries and purchases, maintain an organized counter, and support dealership operations. You will identify parts, provide recommendations, process transactions, and stock the shop efficiently.

Ideal candidates have at least 2 years in automotive or machinery parts, strong communication skills, and comfort using inventory and POS systems in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a similar automotive/machinery role.
• Proven track record of excellent customer service.
• Experience with inventory management systems and processes.

Responsibilities

• Assist customers in identifying and locating correct parts and accessories.
• Provide expert advice and recommendations based on inquiries and requirements.
• Process sales transactions accurately and efficiently.
• Maintain organized and well-stocked parts inventory; perform regular checks.
• Collaborate with service and sales teams to fulfill internal orders.
• Respond promptly to customer inquiries in person, by phone or email.

Skills

Automotive parts knowledge

Customer service

Sales transactions

Inventory management

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Inventory software

Job description

Job Purpose:- The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.Key Responsibilities:- Assist customers in identifying and locating the correct parts and accessories for their needs.- Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.- Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.- Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.- Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.- Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.- Stay informed about new products, industry trends, and advancements in parts and accessories.- Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.- Assist in preparing and conducting parts promotions and sales events to drive business growth.- Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:- High school diploma or equivalent is required.Required Experience:- Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.- Proven track record of providing excellent customer service and support in a retail or parts environment.- Experience with inventory management systems and processes is highly desirable.Required Skills and Abilities:- Strong knowledge of automotive or machinery parts and components.- Excellent communication and interpersonal skills to effectively interact with customers and team members.- Proficiency in using computer systems and software for inventory and sales transactions.- Ability to multitask and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.- Ability to lift and handle heavy parts and equipment as needed.- Demonstrated ability to work independently as well as part of a team.