Automotive Parts Counterperson

Rodman Ford Sales, Inc.; Foxborough (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Rodman-Ford-Sales, Inc. in Foxboro, MA is seeking a knowledgeable Automotive Parts Counterperson who can assist customers efficiently, work with Ford parts, and provide accurate information over the counter and by phone.

You will sell parts, quote prices, source parts via catalogs and electronic systems, and support multiple departments while maintaining organized inventory and a high level of service.

Qualifications

• Experience as Ford Parts Counterperson or similar role.
• Strong knowledge of Ford parts and accessories.
• Excellent professional customer service and communication skills.
• Proficient with dealership management systems and parts catalogs.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills for inventory and order processing.
• High school diploma or equivalent preferred.

Responsibilities

• Provide a high level of service to internal and external customers.
• Sell parts over the counter to retail and wholesale customers.
• Deliver consistent support to other dealership departments.
• Handle telephone inquiries, provide accurate price quotes and product information.
• Upsell by suggesting related parts and promotions.
• Identify and source correct parts using catalogs and electronic systems.
• Apply technical information from manuals and bulletins to sales.
• Notify the Parts Manager of stock shortages or discrepancies.
• Conduct proactive phone solicitations to wholesale accounts.
• Pick, pack, and fulfill parts orders accurately.
• Prepare and cost out parts invoices for wholesale customers.
• Maintain parts stock in an organized and clean condition.
• Assist with inventory counts and returns under obsolescence protection.
• Support physical rearrangement of inventory as required.
• Assist walk-in customers with selecting parts and presenting specials.
• Notify the Service Department when ordered parts have arrived.
• Place orders for out-of-stock parts and return parts as needed.
• Billing and charging out correct parts with repair orders promptly.
• Ensure a valid Repair Order is presented before issuing parts to technicians.
• Maintain clean bins, aisles, and customer-facing counters.
• Stay current on new products and updates.
• Participate in required training programs.

Skills

Customer service

Communication

Ford parts knowledge

Team player

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Dealership management system (DMS)

Parts catalog software

Job description

We are seeking a knowledgeable and customer-focused Automotive Parts Counterperson to join our team in Foxboro, MA. The ideal candidate will have experience working with Ford parts and possess strong communication skills to assist customers efficiently and accurately.

Responsibilities

• Provide a high level of service to both internal and external customers
• Sell parts over the counter to retail and wholesale customers
• Deliver consistent support to other dealership departments, equal to external customer service levels
• Handle telephone inquiries from retail and wholesale accounts, offering accurate price quotes and product information
• Upsell by suggesting related parts, seasonal products, and promotions
• Identify and source correct parts efficiently using catalogs and electronic systems
• Apply technical information from manuals, bulletins, and publications to support parts identification and sales
• Notify the Parts Manager or Assistant Parts Manager of stock shortages or critical discrepancies
• Conduct proactive phone solicitations to assign wholesale accounts to drive business
• Pick, pack, and fulfill parts orders accurately and efficiently
• Prepare and accurately cost out parts invoices, properly identifying eligible wholesale customers
• Maintain parts stock in an organized and clean condition
• Assist with inventory counts and manage parts returns under the obsolescence protection program
• Support physical rearrangement of inventory or stock layout as required
• Assist walk-in customers with selecting parts, suggesting companion parts, and presenting available specials
• Notify the Service Department when ordered parts have arrived, ensuring advisors are actively informed on parts and status
• Place orders for any parts or accessories that may not be in stock and return parts when necessary.
• Billing and charging out correct parts with repair orders in a timely manner.
• Ensure a valid Repair Order is presented before issuing parts to Technicians
• Maintain clean, organized bins, aisles, storage areas, and customer-facing counters
• Stay current on new products and updates
• Actively participate in required training programs
• Other tasks assigned by management

Qualifications

• Proven experience as a Ford Parts Counterperson or similar role.
• Strong knowledge of Ford automotive parts and accessories.
• Excellent professional customer service and communication skills.
• Proficient in the use of dealership management systems and parts catalog software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills for inventory and order processing.
• Attention to detail and strong organizational skills.
• High school diploma or equivalent preferred.
• Must be a team player with a high level of honesty and integrity.