Automotive Parts Counterperson

Rodman Ford Sales Inc; Foxborough (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Rodman Ford Sales Inc. in Foxborough, MA seeks an Automotive Parts Counterperson with Ford parts expertise and excellent communication skills to assist customers efficiently and accurately.

The role involves selling parts over the counter, supporting other departments, and processing parts orders with keen attention to detail. A high school diploma is preferred and prior dealership experience is valued.

Qualifications

• Proven experience as Ford Parts Counterperson or similar role.
• Excellent professional customer service and communication skills.
• Basic computer skills for inventory and order processing.

Responsibilities

• Provide high level service to internal and external customers.
• Sell parts over the counter to retail and wholesale customers.
• Deliver support to other dealership departments and maintain customer service levels.
• Handle telephone inquiries with accurate price quotes and product information.
• Upsell by suggesting related parts, seasonal products, and promotions.
• Identify and source correct parts using catalogs and electronic systems.
• Notify Parts Manager of shortages or discrepancies.
• Process parts orders, prepare invoices, and ensure correct RO before issuing parts to Technicians.
• Maintain organized stock, bins, and customer-facing counters.
• Stay current on new products and updates and participate in training.

Skills

Ford parts knowledge

Customer service

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Dealership management systems

Parts catalog software

Job description

We are seeking a knowledgeable and customer-focused Automotive Parts Counterperson to join our team in Foxboro, MA. The ideal candidate will have experience working with Ford parts and possess strong communication skills to assist customers efficiently and accurately.

Responsibilities

• Provide a high level of service to both internal and external customers
• Sell parts over the counter to retail and wholesale customers
• Deliver consistent support to other dealership departments, equal to external customer service levels
• Handle telephone inquiries from retail and wholesale accounts, offering accurate price quotes and product information
• Upsell by suggesting related parts, seasonal products, and promotions
• Identify and source correct parts efficiently using catalogs and electronic systems
• Apply technical information from manuals, bulletins, and publications to support parts identification and sales
• Notify the Parts Manager or Assistant Parts Manager of stock shortages or critical discrepancies
• Conduct proactive phone solicitations to assign wholesale accounts to drive business
• Pick, pack, and fulfill parts orders accurately and efficiently
• Prepare and accurately cost out parts invoices, properly identifying eligible wholesale customers
• Maintain parts stock in an organized and clean condition
• Assist with inventory counts and manage parts returns under the obsolescence protection program
• Support physical rearrangement of inventory or stock layout as required
• Assist walk-in customers with selecting parts, suggesting companion parts, and presenting available specials
• Notify the Service Department when ordered parts have arrived, ensuring advisors are actively informed on parts and status
• Place orders for any parts or accessories that may not be in stock and return parts when necessary.
• Billing and charging out correct parts with repair orders in a timely manner.
• Ensure a valid Repair Order is presented before issuing parts to Technicians
• Maintain clean, organized bins, aisles, storage areas, and customer-facing counters
• Stay current on new products and updates
• Actively participate in required training programs
• Other tasks assigned by management

Qualifications

• Proven experience as a Ford Parts Counterperson or similar role.
• Strong knowledge of Ford automotive parts and accessories.
• Excellent professional customer service and communication skills.
• Proficient in the use of dealership management systems and parts catalog software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills for inventory and order processing.
• Attention to detail and strong organizational skills.
• High school diploma or equivalent preferred.
• Must be a team player with a high level of honesty and integrity.