Automotive Parts Associate — Customer-Driven Store Expert

NAPA Auto Parts; Baxter (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

NAPA Auto Parts Stores seeks a customer-focused Store Pro to serve as the primary contact for customers in the retail store. This role emphasizes delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers to support store performance.

The position requires strong communication, reliability, and the ability to learn automotive parts and technology systems quickly.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with good listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused

Problem solving

Willingness to learn

Education

High School Diploma

Job description

NAPA Auto Parts Stores seeks a customer-focused Store Pro to serve as the primary contact for customers in the retail store. This role emphasizes delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers to support store performance.

The position requires strong communication, reliability, and the ability to learn automotive parts and technology systems quickly.