Auto Parts Store Pro — Customer-Centric Specialist

Genuine Parts Company; Marlinton (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

Genuine Parts Company, operating the NAPA brand, is seeking a Store Associate to be the primary contact for customers in our retail location. You will provide accurate automotive parts solutions, engage with both retail and wholesale customers, and contribute to store performance through product knowledge and exceptional service.

You will work with POS systems, inventory tools, and delivery coordination while maintaining a high-energy, customer-focused environment in a fast-paced setting.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication (verbal and written) and interpersonal skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Job description

Genuine Parts Company, operating the NAPA brand, is seeking a Store Associate to be the primary contact for customers in our retail location. You will provide accurate automotive parts solutions, engage with both retail and wholesale customers, and contribute to store performance through product knowledge and exceptional service.

You will work with POS systems, inventory tools, and delivery coordination while maintaining a high-energy, customer-focused environment in a fast-paced setting.