Automotive Parts Advisor – Retail & Wholesale

NAPA Auto Parts; Georgetown Charter Township (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

NAPA Auto Parts Store Pro position focused on delivering exceptional customer service, providing automotive parts solutions, and supporting both retail and wholesale customers in a fast-paced store environment.

The role emphasizes product knowledge, responsive service, and adherence to store processes while contributing to overall store performance and customer loyalty. This entry-level to growth role offers a clear career pathway within the organization.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, cycle counts, and maintaining accurate records.

Skills

Customer focus

Communication skills

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Delivery management systems

Job description

NAPA Auto Parts Store Pro position focused on delivering exceptional customer service, providing automotive parts solutions, and supporting both retail and wholesale customers in a fast-paced store environment.

The role emphasizes product knowledge, responsive service, and adherence to store processes while contributing to overall store performance and customer loyalty. This entry-level to growth role offers a clear career pathway within the organization.