Automotive Parts Advisor & Customer Solutions

USA GPC Genuine Parts Company; South Milwaukee (WI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Genuine Parts Company (GPC) in Wisconsin is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems while advising customers on technical questions and solutions.

The role requires strong product knowledge, excellent communication skills, and adherence to policies.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.

Responsabilités

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Connaissances

Customer service

Part identification

POS systems

Communication

Teamwork

Formation

High School Diploma or equivalent

Outils

POS systems

Cataloging tools (TAMS)

Description du poste

Genuine Parts Company (GPC) in Wisconsin is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems while advising customers on technical questions and solutions.

The role requires strong product knowledge, excellent communication skills, and adherence to policies.