Automotive Parts Specialist & Technical Concierge

Genuine Parts Company; South Milwaukee (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

Genuine Parts Company in Wisconsin seeks a Senior Store Pro to deliver accurate, courteous service in-store, over the phone, and for dealer shops, using catalogs and POS systems. You will advise customers on technical product questions, source correct parts, maintain product knowledge, and support store operations including inventory and deliveries, while upholding policies and safety standards.

This role requires strong multitasking, speed, and teamwork to enhance customer satisfaction and

Qualifications

• High School Diploma or equivalent
• Strong communication and organizational skills
• Ability to identify part numbers and catalog codes
• Customer-focused mindset for fast-paced environments
• Willingness to lift and move parts up to 60 lbs.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions
• Maintain strong knowledge of products, warranties, sales programs, and company policies
• Execute sales practices including customer engagement, needs assessment, and product demonstration
• Resolve customer issues effectively to ensure satisfaction and retention
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Customer service

Parts lookup

Product knowledge

Communication

Stock management

Job description

Genuine Parts Company in Wisconsin seeks a Senior Store Pro to deliver accurate, courteous service in-store, over the phone, and for dealer shops, using catalogs and POS systems. You will advise customers on technical product questions, source correct parts, maintain product knowledge, and support store operations including inventory and deliveries, while upholding policies and safety standards.

This role requires strong multitasking, speed, and teamwork to enhance customer satisfaction and