Automotive Parts Advisor - Customer Champion

NAPA Auto Parts; Honolulu (HI); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Honolulu, HI is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

You'll use product knowledge to assist customers, operate POS and inventory systems, and support fast-paced store operations while building loyalty with customers and supporting teammates.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication (verbal and written) and interpersonal skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Skills

Communication skills

Customer service

Willingness to learn

Education

High School Diploma or GED

ASE Certification (preferred)

Job description

NAPA Auto Parts in Honolulu, HI is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

You'll use product knowledge to assist customers, operate POS and inventory systems, and support fast-paced store operations while building loyalty with customers and supporting teammates.