Automotive Parts Advisor

Mitchell Volvo of Simsbury; Simsbury (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Basic Life Insurance

401K

Accident and Critical IllnessInsurance

Paid time off and holidays

M-F no weekends

Job summary

Mitchell Volvo of Simsbury is hiring a full-time Parts Counterperson to assist technicians and customers with parts and accessories.

The role emphasizes accurate order fulfillment, strong customer service, and collaboration with the service team in a fast-paced environment.

Qualifications

• Experience in auto parts or automotive repair environment preferred.
• Good eye for detail and strong organizational skills.
• Willing to learn and adapt to dealership systems and processes.

Responsibilities

• Greet customers and help them find needed parts and accessories.
• Process orders and prepare billing documentation using ERA system.
• Place and track stock orders, including special/critical orders.
• Notify customers of availability and order status.
• Manage warranty return parts and ensure proper handling.
• Deliver parts to technicians and coordinate with service team.
• Keep the parts department clean, safe and organized.
• Ensure tax-exempt sales are properly documented.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Tools

ERA system

Repair Link

Collision link

CCC

Reynolds Advanced Service

Revolution Parts

Job description

In our 104th year, the Mitchell Auto Group operates six locations and is in need of an additional member of our Luxury Service Team at Mitchell Volvo cars in Simsbury, Connecticut.

We are looking to hire a full-time Parts Counterperson to support our technicians and our customers.

This is an excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What We Offer

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401K
• Accident and Critical Illness Insurance
• Paid time off and paid holidays
• M-F no weekends

Responsibilities

• Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
• Track lost sales.
• Assist customers in carrying out their parts.
• Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
• Answer incoming phone calls within the third ring politely identifying the department and your name.
• Prepare billing documentation utilizing ERA system.
• Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers.
• Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
• Discuss availability issues with your manager and other associated internal personnel.
• Track lost sales.
• Receive warranty return parts, tag them and await warranty internal processing.
• Prepare billing documentation utilizing the ERA system.
• Deliver parts to the technicians when warranted.
• Maintain and provide a professional appearance and demeanor.
• Ensure that the customer signs all charge sales.
• When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
• Assist in receiving all orders and placing the stock in the appropriate/designated areas.
• Prepare all shipments for UPS, FedEx, driver delivery etc.
• Maintain parts department environment in such a fashion as to promote safety and cleanliness
• Maintain proper training levels and certification as prescribed by our manufacturer and management
• Track lost sales utilizing ERA system.

Qualifications

Experience with these systems preferred

• Repair Link
• Collision link
• CCC
• Reynolds Advanced Service
• Revolution Parts
• Knowledge of auto parts, and experience in an automotive repair, or related business environment, is preferred, but we will train the right person
• Needs to have a good eye for detail and strong organizational skills
• Automotive Service Excellence (ASE) Certifications
• Workplace Hazardous Materials
• Manufacturer Training
• Valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws