Automotive Parts Advisor

Mitchell Auto Group; Simsbury (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid time off

Weekday schedule

Job summary

Mitchell Auto Group’s Mitchell Volvo Cars in Simsbury, CT is seeking a full-time Parts Counterperson to support technicians and customers. You’ll greet customers, procure parts, process orders, and ensure accurate billing while maintaining a clean, safe workspace.

The ideal candidate has knowledge of auto parts, strong attention to detail, and experience in a fast-paced automotive environment. This role emphasizes customer service and teamwork in a friendly dealership setting.

Qualifications

• Experience in a customer-facing parts role is preferred.
• Strong attention to detail and organizational skills are essential.
• Knowledge of auto parts and repair processes is advantageous.

Responsibilities

• Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
• Track lost sales and follow up on potential opportunities.
• Assist customers in carrying out their parts orders.
• Procure needed parts not in stock using daily or critical orders.
• Answer phone calls promptly and identify the department and your name.
• Prepare billing documentation using ERA system.
• Assist internal customers including technicians, sales staff and managers.
• Fill orders from stock or source from other dealers or manufacturers.
• Communicate availability issues with management and team members.
• Receive warranty return parts and tag them for processing.

Skills

Customer service

Attention to detail

Organizational skills

Education

ASE Certification

Tools

Repair Link

Collision link

CCC

Reynolds Advanced Service

Revolution Parts

Job description

In our 104th year, the Mitchell Auto Group operates six locations and is in need of an additional member of our Luxury Service Team at Mitchell Volvo cars in Simsbury, Connecticut.

We are looking to hire a full-time Parts Counterperson to support our technicians and our customers.

This is an excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What We Offer

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401K
• Accident and Critical Illness Insurance
• Paid time off and paid holidays
• M-F no weekends

Responsibilities

• Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
• Track lost sales.
• Assist customers in carrying out their parts.
• Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
• Answer incoming phone calls within the third ring politely identifying the department and your name.
• Prepare billing documentation utilizing ERA system.
• Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers.
• Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
• Discuss availability issues with your manager and other associated internal personnel.
• Track lost sales.
• Receive warranty return parts, tag them and await warranty internal processing.
• Prepare billing documentation utilizing the ERA system.
• Deliver parts to the technicians when warranted.
• Maintain and provide a professional appearance and demeanor.
• Ensure that the customer signs all charge sales.
• When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
• Assist in receiving all orders and placing the stock in the appropriate/designated areas.
• Prepare all shipments for UPS, FedEx, driver delivery etc.
• Maintain parts department environment in such a fashion as to promote safety and cleanliness
• Maintain proper training levels and certification as prescribed by our manufacturer and management
• Track lost sales utilizing ERA system.

Qualifications

Experience with these systems preferred

• Repair Link
• Collision link
• CCC
• Reynolds Advanced Service
• Revolution Parts
• Knowledge of auto parts, and experience in an automotive repair, or related business environment, is preferred, but we will train the right person
• Needs to have a good eye for detail and strong organizational skills
• Automotive Service Excellence (ASE) Certifications
• Workplace Hazardous Materials
• Manufacturer Training
• Valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws