Automotive Operations Support Specialist

034Motorsport, Inc.; Fremont (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee discounts on 034Motorsport

Paid time off (PTO) and companyhol id-

Career growth opportunities

Hands-on experience with automotive性能

Team events and outings

Occasional work-from-home

Collaborative work environment

Job summary

034Motorsport, Inc. is seeking a Customer Service Specialist (Operations Support) in Fremont, CA.

The role focuses on providing efficient phone support, handling high volumes of emails, and managing operational customer service tasks such as orders, returns, RMAs, and shipping issues. The ideal candidate loves cars and European performance brands, with strong organizational skills and the ability to switch between tasks.

Qualifications

• Experience in high-volume customer service or operations support.
• Interest in automotive performance and VAG brands preferred.
• Strong phone etiquette and written communication skills.
• Ability to manage multiple tasks with interruptions.

Responsibilities

• Serve as primary contact for incoming customer phone calls.
• Quickly assess needs and triage issues to email channels.
• Document interactions and route requests for continued support.
• Balance phone calls with ongoing email correspondence and tasks.
• Collaborate with internal teams to resolve concerns and follow up.

Skills

Phone support

Email handling

Organization

Multi-tasking

Customer empathy

Problem solving

Attention to detail

Education

High school diploma

Tools

CRM systems

Order management systems

MS Office

Job description

034Motorsport, Inc. is seeking a Customer Service Specialist (Operations Support) in Fremont, CA.

The role focuses on providing efficient phone support, handling high volumes of emails, and managing operational customer service tasks such as orders, returns, RMAs, and shipping issues. The ideal candidate loves cars and European performance brands, with strong organizational skills and the ability to switch between tasks.