Onsite Automotive Support Specialist

ORW USA INC; Gardena (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

ORW USA INC in Gardena, CA is seeking a customer-focused support specialist to assist with post-sale services for automotive aftermarket customers. This on-site role supports high-volume inquiries via calls, emails, and social media, coordinating order tracking, warranties, and returns with internal teams and vendors.

Ideal candidates have 2+ years in sales support or a call center, strong communication skills, and proficiency with MS Office.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years in sales support or call center.
• Bilingual Spanish/English is a plus.
• Proficient in MS Office.

Responsibilities

• Respond promptly and professionally to high-volume calls, emails, and social media inquiries.
• Provide order tracking and follow-up support to address customer service inquiries.
• Assist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor products.
• Manage and resolve damage reports and returns by working directly with vendors and internal teams.
• Collaborate with management, peers, and staff to problem-solve and create a positively consistent customer experience.

Skills

Communication skills

MS Office

Problem solving

Spanish bilingual

Team collaboration

Call center experience

Education

High School diploma

Tools

CRM systems

Job description

ORW USA INC in Gardena, CA is seeking a customer-focused support specialist to assist with post-sale services for automotive aftermarket customers. This on-site role supports high-volume inquiries via calls, emails, and social media, coordinating order tracking, warranties, and returns with internal teams and vendors.

Ideal candidates have 2+ years in sales support or a call center, strong communication skills, and proficiency with MS Office.