Automotive Operations Specialist

MSX International; Louisville (KY); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an Operations Specialist to oversee the delivery and installation of services. The role involves developing dealer relationships, conducting training, and managing sales processes. Ideal candidates should have strong communication skills and experience in retail tire management.

Qualifications

• Experience in aftermarket, preferably retail tire store management.
• Ability to train and utilize automotive tire and service sales techniques.

Responsibilities

• Develop and maintain relationships with assigned dealers.
• Conduct on-site training and operational reviews.
• Manage tire sales processes at each Quick Lane location.

Skills

Customer Relationship

Communication

Facilitation

Education

Bachelor's Degree

Tools

Microsoft Word

PowerPoint

Excel

Internet Explorer

Job description

Job Description

MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation, and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist will serve as the lead liaison with the FCSD Zone Manager.

What Your Day-to-Day Responsibilities Include

• Develop and maintain relationships with assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance managers in planning meetings and Quick Lane launches, and implement plans to meet regional objectives.
• Attend Annual Business Plan Meetings.
• Create and execute Quick Lane Action Plans.
• Conduct Repair Order Analysis as needed.
• Develop Quarterly Marketing Plans and monitor adherence.
• Coordinate Quarterly Quick Lane Sales Events.
• Ensure Quick Lane POS is updated and displayed correctly.
• Collaborate with Quick Lane Manager on Competitive Ad and Price Surveys.
• Review and approve Co-op claims.
• Work on Search Engine Optimization and Landing Page Claiming for Quick Lane.
• Monitor and motivate Quick Lane Contest and Incentive performance.
• Manage tire sales processes at each Quick Lane location, including creating and maintaining Tire Screen, assisting with TIM Tool setup, conducting inventory reviews, establishing product lineups, and ensuring adequate tire displays with current pricing.
• Conduct on-site training, including ensuring completion of required courses such as STARS, VCU, RIM, Customer Handling, Tire and Brake Sales Skills, and Credit Card Solicitation Skills.
• Perform operational reviews during visits, including reviewing Action Plans, KPIs, sales performance, workflow processes, service times, and sales skills.
• Provide visit summaries to Dealers, District Operations Managers, and FCSD Region.
• Complete administrative tasks promptly and run Quick Lane operations as needed.

Qualifications

Qualified candidates should be highly motivated, self-starting individuals with excellent customer relationship, communication, and facilitation skills, and a strong interest in fieldwork with minimal supervision. The ideal candidate will have:

• Experience in the aftermarket, preferably retail tire store management.
• OEM dealer contact experience is a plus, along with excellent communication skills.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Internet Explorer.
• Ability to leverage relationships to promote change and improve dealership performance.
• Experience analyzing dealer financials and operational assessments to develop improvement plans.
• Experience implementing service advisor selling systems and process improvements in the aftermarket or retail sectors.
• Ability to establish and implement effective metrics for dealership growth and ROI.
• Proficiency with PC applications in a Windows environment.
• Ability to train and utilize automotive tire and service sales techniques.
• Influence sales personnel and technicians in training and performance monitoring.
• Bachelor's Degree preferred.

Additional Information

Work Environment

• Ability to work effectively from a home office or remote location.

MSX International is an Equal Employment Opportunity Employer committed to diversity. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or other protected characteristics.