Fraud Operations Specialist I

Affirm; Cleveland (OH); Remote; USD 71,000 - 91,000; Full time

Job summary

An innovative firm is seeking a Fraud Operations Specialist I to join their Compliance Investigations team. This role involves reviewing suspicious activities, monitoring accounts for fraud risk, and collaborating with various teams to share insights. The ideal candidate will have experience in fraud operations and strong analytical skills. With a remote-first approach, this position offers flexibility and a comprehensive benefits package, including health coverage and stipends for technology and lifestyle expenses. If you're ready to make an impact in the fintech industry, this opportunity is for you.

Benefits

Health coverage with premiums paid by Affirm

Flexible stipends for technology

Generous vacation and holiday policies

Employee stock purchase plan (ESPP)

Qualifications

• Experience in fraud operations, compliance, or chargebacks/disputes.
• Strong skills in detecting and deterring fraud behaviors.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Monitor accounts flagged for potential fraud risk.

Skills

Fraud Operations

Compliance

Analytical Skills

Problem-Solving

SQL

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, take ownership of responsibilities like ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their work and case types, as well as familiarity with other Ops teams' operations. With minimal guidance, they will prioritize tasks, resolve issues, meet production and accuracy goals, support teammates, handle vendor escalations, and manage challenging cases.

What You'll Do

• Review suspicious account activities, diagnose issues, and identify links to deter fraud attacks.
• Monitor accounts flagged for potential fraud risk, perform Sanctions and PEP reviews.
• Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share trends and insights.
• Solve complex fraud scenarios using data and judgment.
• Handle ad hoc tasks and small projects efficiently.
• Support vendor teams with escalations.

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within tech or fintech industries.
• Strong skills in detecting and deterring fraud and risk behaviors.
• Knowledge of investigative techniques.
• Excellent analytical and problem-solving skills.
• Solid understanding of SQL or programming languages is a plus.

Pay Grade: E

Equity Grade: 2

New employees typically start at the beginning of the pay range. Affirm offers transparent pay based on location, experience, and skills. Compensation includes base salary, potential equity, stipends for health and tech expenses, and benefits like medical, dental, and vision coverage for you and dependents.

USA base pay ranges:

• CA, WA, NY, NJ, CT: $80,000 - $100,000
• Other states: $71,000 - $91,000

Note: Visa sponsorship is not available for this role.

Affirm is a remote-first company, allowing most roles to be performed remotely within the U.S. Some roles may require occasional office presence.

Benefits

• Health coverage with premiums paid by Affirm.
• Flexible stipends for technology, food, lifestyle, and family expenses.
• Generous vacation and holiday policies.
• Employee stock purchase plan (ESPP).

We are committed to an inclusive hiring process and provide accommodations for candidates with disabilities. For positions in Los Angeles and San Francisco, Affirm considers applicants with arrest and conviction records.

By submitting your application, you consent to Affirm's privacy practices as outlined in the Candidate Privacy Notice.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales