Fraud Operations Specialist I

Affirm; Denver (CO); Remote; USD 71,000 - 91,000; Full time

Job summary

An innovative company is seeking a Fraud Operations Specialist to join their Compliance Investigations team. In this role, you'll tackle complex fraud cases, monitor suspicious activities, and collaborate with various teams to enhance fraud detection and prevention. This position offers a unique opportunity to work in a remote-first environment while contributing to a culture of transparency and inclusivity. If you have a strong background in fraud operations and a passion for problem-solving, this role could be your next exciting challenge.

Benefits

Subsidized Medical Coverage

Dental Coverage

Vision Coverage

Health and Wellness Stipends

Equity Rewards

Qualifications

• Experience in fraud operations, compliance, or chargebacks/disputes.
• Strong ability to detect and deter fraud and risk behaviors.

Responsibilities

• Review suspicious account activities and diagnose account issues.
• Collaborate with teams to share fraud trends and insights.
• Independently resolve complex fraud scenarios using data.

Skills

Fraud Operations Experience

Analytical Skills

Problem-Solving Skills

Knowledge of Fraud Investigative Techniques

SQL

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, take ownership of various responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, and be familiar with the operations of other Ops teams. With minimal direction from leadership, this person will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services with questions, facilitate cross-functional collaboration, and handle vendor escalations and more challenging cases.

What You'll Do

• Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
• Monitor and review accounts flagged for potential fraud risk, Sanctions and PEP reviews
• Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new fraud behaviors and methods
• Independently resolve complex fraud scenarios and cases using data, information, and sound judgment
• Handle ad hoc tasks and small projects efficiently
• Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, and/or chargebacks/disputes within the tech or fintech industry
• Strong ability to detect and deter fraud and risk behaviors
• Knowledge of fraud investigative techniques and practices
• Excellent analytical and problem-solving skills
• Solid understanding of SQL and/or some programming language is a plus

Pay Grade: E

Equity Grade: 2

New hires typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills. Compensation includes base salary, potential equity rewards, stipends for health, wellness, tech, and benefits such as subsidized medical, dental, and vision coverage.

USA base pay range (CA, WA, NY, NJ, CT): $80,000 - $100,000

USA base pay range (other states): $71,000 - $91,000

Note: Visa sponsorship is not available for this role.

Affirm is a remote-first company. Most roles are remote, but some may require occasional office presence depending on the role's nature. We provide inclusive hiring practices and reasonable accommodations for candidates with disabilities.

By submitting your application, you acknowledge reading Affirm's Privacy Notice and consent to data collection and processing.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales

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